About the Organisation

We operate within a dynamic, technology-driven environment that supports large-scale operations, digital platforms, customer engagement programs, and enterprise strategy execution. As our organisation continues to evolve and expand, operational excellence, scalability, and disciplined execution are foundational to our long-term success.

The COO plays a mission-critical role in shaping organisational performance—ensuring alignment across teams, strengthening operational systems, advancing digital capabilities, and supporting sustainable growth. Our environment values structured decision-making, data-driven insight, cross-functional collaboration, and an unwavering commitment to efficiency and quality.

As the Chief Operating Officer, you will lead the organisation’s operational engine, overseeing day-to-day operations, continuous improvement, operational governance, and service delivery. This position is ideal for a seasoned leader who thrives in complex environments and understands how to translate strategy into predictable, scalable outcomes.

Essential Duties and Responsibilities

• Oversee daily operations across technology, product, customer delivery, finance operations, and enterprise support functions.

• Develop and execute multi-year operational strategies that strengthen reliability, scalability, and organisational performance.

• Drive operational excellence through process optimisation, automation, performance tracking, and workflow alignment.

• Lead cross-functional collaboration to ensure execution of strategic initiatives and business objectives.

• Establish governance frameworks for prioritisation, resource planning, operational metrics, and organisation-wide visibility.

• Own operational KPIs, dashboards, risk reviews, and performance reporting to executive leadership.

• Oversee budget management, cost controls, financial efficiency efforts, and operational forecasting.

• Support organisational transformation initiatives including technology upgrades, digital acceleration, and process redesign.

• Strengthen internal communication channels, operational accountability, and cross-team alignment.

• Mentor and develop operational leaders across multiple teams, building a strong leadership bench.

Job Qualifications and Requirements

• 15+ years of experience in Operations Leadership, Business Operations, Transformation, or related fields.

• Strong background in technology, SaaS, enterprise environments, digital platforms, or multi-functional operations.

• Proven experience managing large-scale teams and operational portfolios.

• Deep understanding of operational frameworks, process optimisation, and organisational design.

• Strong financial acumen with experience in budgeting, forecasting, and P&L support.

• Bachelor’s degree required; advanced degrees (MBA or similar) preferred.

• Excellent communication and executive presentation skills.

• Demonstrated success in leading change initiatives and scaling operational systems.

Personal Capabilities and Qualifications

• Strategic thinker with exceptional execution discipline.

• Strong analytical skills with the ability to interpret operational data and develop insights.

• Inspiring leadership presence with the ability to unify teams and guide large, complex environments.

• Highly organised, detail-oriented, and capable of managing diverse operational workstreams.

• Decisive, calm under pressure, and able to navigate ambiguity.

• Skilled in building team capability, coaching leaders, and developing high-performance cultures.

Strategic Support

• Partner with the CEO and executive team to shape long-term organisational strategies.

• Support go-to-market planning, technology modernization, and enterprise transformation initiatives.

• Influence investment decisions, operational roadmaps, and resource priorities.

• Provide strategic insights into operational risks, business trends, and capability development.

• Guide organisational readiness for new growth, markets, or technological expansion.

Working Conditions

• Remote-first role within the United States with periodic travel for leadership summits, operations reviews, and cross-functional workshops.

• High-visibility position requiring alignment with distributed teams and global partners.

• Fast-paced environment with strong accountability for operational excellence and delivery outcomes.

Job Function

• Lead enterprise operations with a focus on scalability, performance, and strategic execution.

• Strengthen operational systems, governance structures, and cross-functional alignment.

• Ensure organisational readiness, efficiency, and disciplined execution at all levels.

Compensation & Benefits

• Base Salary: $386,000 – $488,000

• Executive performance bonus

• Eligibility for long-term incentive plans (equity, LTIP, stock awards)

• Executive benefits package including:

  • Comprehensive health & wellness programs

  • Retirement savings plan participation

  • Paid executive leave

  • Leadership coaching & professional development

  • Remote-work technology support

  • Employee wellbeing & mental health resources

Why Join Us

• Executive leadership role shaping the future direction of the organisation.

• Opportunity to build scalable operations in a modern, technology-forward environment.

• Strong influence on enterprise strategy, operational excellence, and long-range transformation.

• Remote-first flexibility with a highly collaborative leadership team.

• Clear advancement pathways toward CEO succession readiness or broader enterprise leadership roles.