Director of IT Operations

About Us

We are a global technology and digital infrastructure organization that powers connectivity, data, and innovation for leading enterprises around the world. Our solutions enable the secure flow of information, accelerate transformation, and deliver the backbone for modern business. From cloud platforms and enterprise networking to cybersecurity and AI-driven automation, we support clients across more than 60 countries in scaling their operations with speed and reliability.

Our success is built on three pillars – resilience, performance, and innovation. We don’t just operate IT systems; we build intelligent, self-healing digital ecosystems that anticipate change and keep mission-critical operations running flawlessly.

Joining our organization means leading a team that thrives on precision, automation, and visionary leadership. You’ll be part of a high-impact culture where technology decisions shape the business strategy, not just support it. The Director of IT Operations is a senior executive partner in ensuring our global technology stack remains secure, agile, and future-ready.

PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Operational Leadership: Oversee global IT operations, data centers, network infrastructure, and enterprise systems to ensure 24/7 availability and scalability.

• Strategic Execution: Translate business priorities into IT initiatives, aligning operations with enterprise growth, innovation, and digital-first strategies.

• Technology Modernization: Drive cloud migration, DevOps adoption, and automation programs that enhance performance, reduce cost, and increase agility.

• Cyber & Risk Governance: Collaborate with Security and Compliance leaders to enforce policies, monitor risk, and maintain operational resilience.

• Vendor & Partner Management: Manage global technology vendors, SLAs, and outsourcing relationships to ensure consistent delivery quality.

• Budget & Cost Optimization: Lead IT financial planning and ROI analysis for infrastructure investments and operational budgets.

• Team Development: Mentor IT managers and engineers, build succession pipelines, and cultivate a culture of accountability and innovation.

• Incident & Crisis Response: Oversee rapid-response protocols and business-continuity procedures to minimize service disruption.

Qualifications, Special Knowledge, Education and Abilities

• 12 + years of progressive leadership in IT Operations, Infrastructure, or Enterprise Technology Management, including 5 + years at a senior-director or VP level.

• Demonstrated experience in cloud infrastructure (AWS, Azure, GCP), hybrid-cloud environments, and enterprise network management.

• Strong knowledge of ITIL, DevOps, and SRE frameworks, with proven results in uptime improvement and operational cost reduction.

• Deep understanding of cybersecurity, data governance, and compliance (SOC 2, ISO 27001, GDPR).

• Track record managing multi-site, global teams with both on-prem and remote workforce structures.

• Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or Master’s preferred.

• Exceptional communication and stakeholder-management skills with executive-level presence.

Strategic Support

• Partner directly with the CIO and CTO to design and execute enterprise IT strategy aligned with corporate growth objectives.

• Serve as the bridge between technology and business, ensuring operational decisions enable innovation and market differentiation.

• Contribute to Board-level discussions on digital transformation, system reliability, and technology investment priorities.

• Drive enterprise initiatives in automation, AI operations, and predictive analytics for proactive IT management.

• Support company-wide ESG objectives by implementing energy-efficient and sustainable technology operations.

Working Conditions

• Remote role with occasional travel to data centers, partner sites, or executive leadership meetings.

• Requires flexibility across time zones to coordinate with global IT operations teams.

• High-impact leadership position with visibility at the executive and Board levels.

• Operates in a fast-paced environment requiring precision, resilience, and decisive leadership.

Why Join Us?

• Compensation Package: Base salary $212,000 – $272,000, plus performance bonus, long-term incentive plan, and executive benefits.

• Innovation Platform: Lead one of the most advanced IT operations ecosystems in the world.

• Global Influence: Shape the future of infrastructure reliability and digital transformation.

• Leadership Visibility: Collaborate directly with C-Suite executives on enterprise-level initiatives.

• Culture of Excellence: Join an organization that values innovation, integrity, and continuous improvement.