Director of Strategic Accounts

About the Role

In enterprise organizations, strategic accounts are not managed; they are cultivated, expanded, and protected through deep partnership, executive alignment, and long-term value creation. We are seeking a Director of Strategic Accounts to lead relationships with the company’s most complex, high-value enterprise clients.

This role is designed for a senior commercial leader who understands how to move beyond transactional account management into a true strategic partnership. You will own a portfolio of top-tier global accounts, responsible for retention, expansion, executive engagement, and multi-year growth strategy. These accounts span sophisticated buyers, multi-stakeholder environments, and mission-critical platforms.

Working closely with Sales, Client Services, Product, Technology, and Executive Leadership, you will ensure each strategic account has a tailored growth plan aligned with client priorities and enterprise objectives. You will serve as the primary executive interface, anticipating client needs, navigating complexity, and ensuring measurable value realization.

This is not a quota-only role. It is a mandate to protect and grow the company’s most valuable relationships, influence product and service strategy, and drive sustained enterprise-level revenue growth.

Essential Duties and Responsibilities

• Own and lead a portfolio of strategic enterprise accounts with full responsibility for retention, expansion, and long-term growth.

• Develop multi-year account strategies aligned with client objectives and enterprise priorities.

• Serve as the executive sponsor and primary point of contact for senior client stakeholders.

• Drive account expansion through cross-sell, upsell, and solution-based growth initiatives.

• Partner with Sales, Client Services, and Delivery teams to ensure consistent execution and value realization.

• Coordinate internal resources across Product, Technology, Operations, and Support to meet client needs.

• Monitor account health, risk indicators, and performance metrics; proactively address issues.

• Lead executive-level business reviews, strategic planning sessions, and renewal negotiations.

• Capture and translate client insights into product, service, and innovation opportunities.

• Represent strategic accounts internally, advocating for client priorities at executive forums.

Job Qualifications and Requirements

• 10–15+ years of experience in strategic account management, enterprise sales, or client leadership roles.

• Proven success in managing and expanding large, complex enterprise accounts.

• Experience working with C-suite and senior executive stakeholders.

• Strong understanding of enterprise technology, SaaS platforms, or digital services models.

• Demonstrated ability to drive retention, expansion, and account profitability.

• Strong commercial, financial, and negotiation acumen.

• Experience collaborating cross-functionally in matrixed organizations.

Personal Capabilities and Qualifications

• Executive-level presence with exceptional relationship-building skills.

• Strategic thinker with a consultative, value-driven approach.

• Highly organized, proactive, and accountable for outcomes.

• Comfortable navigating ambiguity, complexity, and competing priorities.

• Influential communicator capable of aligning internal teams and client leaders.

• Resilient, confident, and composed in high-stakes client environments.

Strategic Support

• Serve as a trusted advisor to senior leadership on strategic account strategy and revenue growth.

• Support enterprise forecasting, pipeline planning, and revenue expansion initiatives.

• Partner with Product and Innovation teams to align roadmap decisions with client needs.

• Support M&A integration and client transition planning when applicable.

• Contribute to long-term enterprise growth and client portfolio strategy.

Working Conditions

• Hybrid work environment with enterprise-level client engagement.

• Regular interaction with senior client executives and internal leadership teams.

• Periodic domestic and international travel to support strategic accounts.

• High-visibility role with direct impact on revenue, retention, and client loyalty.

Job Function

• Strategic Account Leadership & Growth

• Enterprise Client Relationship Management

• Revenue Expansion & Retention Strategy

• Executive Client Engagement

• Cross-Functional Account Orchestration

• Value Realization & Client Advocacy

Compensation & Benefits

• Base Salary: $260,000 – $340,000

• Performance-Based Annual Bonus

• Long-Term Incentive Plan (Equity / Performance Awards)

• Comprehensive Medical, Dental, Vision Coverage

• 401(k) with Competitive Company Match

• Executive Sales & Leadership Development Programs

• Wellness, Mental Health & Family Support Benefits

• Generous Paid Time Off + Company Holidays

Why Join Us

• Lead relationships with the company’s most strategic, high-impact clients.

• Influence product direction, service innovation, and enterprise growth strategy.

• Partner directly with executive leadership on mission-critical accounts.

• Work in an organization that values long-term partnerships over short-term wins.

• Build a legacy of trusted client relationships and sustained revenue growth.