Executive Director of Operations

About the Role

As organizations operate at a global scale, operational excellence becomes a strategic differentiator, not simply a support function. We are seeking an Executive Director of Operations to lead and continuously evolve the enterprise operating engine of a complex, high-growth organization.

This role sits at the intersection of strategy, execution, and performance. The Executive Director of Operations will oversee large-scale, multi-function operations across regions, ensuring that systems, processes, talent, and governance structures are designed for speed, resilience, and long-term scalability. The mandate is not incremental improvement, it is operational transformation at scale, with direct impact on margins, customer outcomes, service quality, and organizational effectiveness.

You will partner closely with the CEO, COO, CFO, and executive leadership team to translate corporate strategy into disciplined execution. This includes redesigning operating models, optimizing cost structures, modernizing workflows through automation and analytics, and embedding performance accountability across the enterprise.

This is a role for a senior operator who has successfully led complex, distributed operations, understands how to balance near-term performance with long-term capability building, and can influence at the highest levels while driving execution deep into the organization.

Essential Duties and Responsibilities

• Lead enterprise-wide operational strategy across multiple business units, regions, and functional teams.

• Design and execute scalable operating models that support growth, efficiency, and service excellence.

• Oversee day-to-day operational performance while driving long-term transformation initiatives.

• Establish governance, operating cadence, and performance management systems across the enterprise.

• Drive cost optimization, productivity improvements, and margin expansion initiatives.

• Partner with Finance on forecasting, budgeting, operational planning, and ROI measurement.

• Improve cross-functional execution by aligning Operations with Technology, Product, Commercial, and People teams.

• Lead modernization efforts including automation, data-driven decision-making, and workflow optimization.

• Identify operational risks, bottlenecks, and capacity constraints, implementing mitigation strategies proactively.

• Build, mentor, and lead senior operations leaders while strengthening succession pipelines.

Job Qualifications and Requirements

• 15+ years of progressive leadership experience in operations, enterprise services, or large-scale execution roles.

• Proven track record leading complex, multi-region operations within large or rapidly scaling organizations.

• Experience designing and running enterprise operating models, governance structures, and execution frameworks.

• Strong financial acumen with demonstrated success in cost management, productivity improvement, and margin optimization.

• Deep understanding of process excellence, automation, and performance analytics.

• Experience partnering with C-suite leaders and influencing enterprise-level decision-making.

• Ability to operate effectively in matrixed, high-accountability environments.

Personal Capabilities and Qualifications

• Enterprise-level operator with strong strategic and execution instincts.

• Confident, composed leader with executive presence and credibility.

• Data-driven, outcome-focused, and disciplined in performance management.

• Skilled at leading through complexity, ambiguity, and organizational change.

• Strong communicator capable of aligning diverse stakeholders around clear priorities.

• Resilient, decisive, and comfortable operating in high-stakes environments.

Strategic Support

• Serve as a core member of the executive leadership team and advisor to the CEO and COO.

• Support long-range planning, enterprise prioritization, and operational investment decisions.

• Partner with Technology and Transformation leaders to modernize operational capabilities.

• Enable leadership teams to execute strategy consistently across regions and functions.

• Support M&A integration, restructuring, and enterprise scaling initiatives as needed.

Working Conditions

• Hybrid executive role with multi-region oversight and influence.

• Regular interaction with senior leadership, executive committees, and functional heads.

• Periodic domestic and international travel to support operational alignment and execution.

• High-visibility position with accountability for enterprise performance and outcomes.

Job Function

• Enterprise Operations Leadership

• Operating Model Design & Execution

• Performance Management & Governance

• Cost Optimization & Productivity

• Operational Transformation & Modernization

• Risk Management & Business Continuity

• Cross-Functional Execution Enablement

Compensation & Benefits

• Base Salary: $365,000 – $420,000

• Executive Annual Bonus Program

• Long-Term Incentives (Equity / Performance-Based Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health & Family Support Programs

• Generous Paid Time Off & Holiday Package

Why Join Us

• Lead one of the most critical functions in a global enterprise.

• Shape how the organization operates, scales, and delivers value at scale.

• Partner directly with the executive team to influence strategy and execution.

• Drive measurable impact across performance, efficiency, and customer outcomes.

• Build a lasting operational legacy within a highly complex, high-growth organization.