About the Role

Our organisation operates within a large-scale, technology-driven ecosystem powering enterprise operations, digital commerce, customer experience, supply chain networks, and global service delivery. As business complexity increases and innovation accelerates, the Operations function plays a critical role in organisational stability, commercial performance, and strategic growth.

The Executive Vice President (EVP) of Operations serves as a key member of the executive leadership team, overseeing multi-functional operations across Technology, Supply Chain, Customer Experience, Business Services, and Enterprise Enablement. This role is responsible for operational excellence, execution discipline, organisational scalability, and cross-functional alignment.

This position is ideal for a seasoned executive who thrives in high-velocity environments and has a proven record of transforming operations, scaling complex systems, and leading large distributed teams in digital-first enterprises.

Essential Duties and Responsibilities

• Provide executive leadership across all operational domains: supply chain, technology operations, customer operations, business services, and enterprise enablement.

• Develop and execute long-range operational strategies aligned with organisational goals, market opportunities, and financial targets.

• Oversee operational performance management, including key metrics such as cost efficiency, service quality, throughput, reliability, and customer impact.

• Lead modernization initiatives including automation, digital workflow transformation, operational analytics, and platform enhancement.

• Strengthen governance programs, risk management processes, and operational compliance frameworks.

• Drive cross-functional collaboration between Technology, Finance, HR, Strategy, and Commercial teams to ensure enterprise-wide alignment.

• Lead capacity planning, workforce optimization, and operational scalability efforts to support rapid growth.

• Champion continuous improvement methodologies (Lean, Six Sigma, Agile Ops) across all operational units.

• Oversee transformation programs resulting in improved efficiency, cost reduction, and service delivery excellence.

• Represent operations at the executive and board level, providing performance insights, forecasts, and strategic recommendations.

Job Qualifications and Requirements

• 15+ years of leadership experience across Operations, Supply Chain, Technology Operations, or Business Transformation.

• Prior experience leading multi-site or global operations with large teams and enterprise-level complexity.

• Demonstrated success in operational strategy, organizational design, and performance transformation.

• Strong understanding of digital operations, automation technologies, analytics platforms, and modern workflow systems.

• Proven ability to manage multimillion-dollar budgets and deliver financial performance improvements.

• Bachelor’s degree required; advanced degree preferred (MBA, MS Operations, Engineering, or related field).

• Executive communication and decision-making skills with experience presenting to boards and senior stakeholders.

Personal Capabilities and Qualifications

• Visionary capabilities with the ability to translate long-term strategy into executable operational plans.

• Data-driven mindset with strong analytical, forecasting, and problem-solving skills.

• High executive presence and interpersonal influence; able to lead large teams and inspire senior leaders.

• Resilient, adaptable, and effective in environments undergoing rapid growth or transformation.

• Customer-centric orientation with a focus on quality, reliability, and continuous improvement.

• Collaborative leader skilled at managing complexity and navigating cross-functional dependencies.

Strategic Support

• Partner with executive leadership to define enterprise strategy, operational roadmaps, and investment priorities.

• Provide operational guidance during organizational scaling, business expansion, and market-entry efforts.

• Lead strategic initiatives that enhance competitiveness, operational resilience, and digital maturity.

• Support financial planning through forecasting, cost modeling, scenario analysis, and capital allocation.

• Advise senior executives on risk exposure, operational levers, and long-term organizational capability needs.

Working Conditions

• Remote-first executive role with periodic travel for leadership summits, operational site visits, and strategic reviews.

• High-visibility environment with accountability for enterprise outcomes and operational readiness.

• Collaboration across multiple time zones with global operations and distributed teams.

• Fast-paced, innovation-oriented culture with continuous transformation initiatives.

Job Function

• Lead enterprise operations strategy and ensure consistent, scalable, and efficient execution.

• Oversee operational transformation programs that drive cost savings, quality improvements, and customer excellence.

• Strengthen organizational structure, governance, and performance management frameworks.

• Accelerate digital operations maturity and operational automation capabilities.

Compensation & Benefits

• Base Salary: $360,000 – $423,000

• Executive Annual Bonus

• Long-Term Incentives (Equity, Stock Grants, LTIPs)

• Comprehensive executive benefits package including:

  • Health, wellness, dental, and vision programs

  • Retirement plan participation

  • Executive leadership development & coaching

  • Paid time off and flexible scheduling

  • Remote work technology support

  • Mental health and wellbeing resources

Why Join Us

• Play a defining role in shaping the operational future of a scaling enterprise.

• Opportunity to lead across a broad operational landscape with global reach.

• High executive visibility with direct influence on corporate direction and growth strategy.

• Join a culture built around innovation, digital acceleration, and operational excellence.

• Clear pathways for continued executive advancement within enterprise leadership.