About the Organisation

We operate in a highly technical environment that supports cloud infrastructure, mission-critical applications, digital platforms, and engineering operations across multiple business units. Our teams manage large-scale systems, reliability functions, infrastructure strategy, service performance, and operational governance.

Technical Operations plays a central role in ensuring system availability, performance optimization, incident readiness, and seamless alignment between engineering, product, and business operations. The organisation is committed to strong operational discipline, automation, scalability, and proactive engineering practices.

As the Head of Technical Operations, you will lead multi-functional technical teams, influence architectural direction, build operational frameworks, and drive large-scale service excellence initiatives. This role requires high technical fluency, operational expertise, and the ability to lead teams through complex environments with clarity and structure.

Essential Duties and Responsibilities

• Lead strategic direction and operational oversight across cloud services, infrastructure engineering, SRE, platform operations, and systems performance.

• Establish operating frameworks, reliability standards, and best practices for availability, scalability, and service continuity.

• Oversee monitoring, observability, incident management, and operational readiness for critical systems.

• Partner with Engineering, Architecture, Security, and Product teams to align technical roadmaps and platform improvements.

• Lead automation initiatives to improve efficiency, reduce manual processes, and enhance predictability.

• Manage vendor relationships, technical contracts, and third-party platform performance.

• Support long-term capacity planning, cost optimisation, and infrastructure strategy.

• Guide upgrades, migrations, and system modernisation programmes.

• Build high-performing Technical Operations teams across multiple specialties, promoting excellence and collaboration.

• Provide executive-level reporting on operational performance, risks, and technology health.

Job Qualifications and Requirements

• 12+ years of experience in Technical Operations, Cloud Infrastructure, DevOps, SRE, or Engineering Operations.

• Experience leading multi-team technical environments in medium-to-large enterprises.

• Strong understanding of cloud platforms (AWS, Azure, GCP), monitoring tools, automation frameworks, and distributed systems.

• Background in operational governance, service reliability, and production support environments.

• Bachelor’s degree required; advanced technical degrees or certifications preferred.

• Demonstrated success in cross-functional technical leadership roles.

• Excellent communication skills with the ability to articulate technical concepts to non-technical partners.

Personal Capabilities and Qualifications

• Strategic technical mindset with the ability to drive both architecture discussions and operational execution.

• Calm under pressure with excellent incident management and prioritisation abilities.

• Strong analytical and decision-making skills rooted in data, performance insights, and operational patterns.

• Highly organised and effective at managing multiple parallel workstreams.

• Empathetic and empowering leader who builds trust and drives accountability.

• Strong collaboration ability across engineering, security, product, and executive teams.

Strategic Support

• Partner with technology leadership on long-range infrastructure planning and cloud strategy.

• Support enterprise transformation initiatives related to reliability, scalability, and automation.

• Provide insight into technology risks, operational gaps, and improvement opportunities.

• Contribute to portfolio planning sessions, architectural reviews, and executive reporting.

• Strengthen alignment between operational practices and organisational priorities.

Working Conditions

• Remote role within the United States with periodic travel for leadership meetings, technical workshops, or on-site reviews.

• Collaboration across distributed engineering, operations, and product teams.

• High accountability for uptime, system performance, and service reliability.

Job Function

• Lead and optimise critical technical operations across cloud, infrastructure, SRE, and systems engineering.

• Build operating models that strengthen reliability, performance, and cost efficiency.

• Ensure seamless coordination between engineering, product, and operational functions.

Compensation & Benefits

• Base Salary: $320,000 – $385,000

• Annual executive performance bonus

• Eligibility for long-term incentive programmes

• Comprehensive benefits package may include:

  • Health & wellness plans

  • Retirement programme participation

  • Paid executive leave

  • Leadership development and coaching

  • Remote work technology support

  • Wellbeing and mental health resources

Why Join Us

• Strategic leadership role with influence across engineering and technology operations.

• Opportunity to shape the operational backbone of a large, technology-driven organisation.

• Remote-first flexibility while working with high-performing technical teams.

• Direct partnership with senior technology leaders and full visibility of enterprise priorities.

• Strong career trajectory toward VP of Engineering Operations, CTO Operations, or broader technology leadership roles.