About the Role

Retail has entered a new era—where customer expectations evolve rapidly, digital and physical channels merge, and operational excellence becomes a powerful competitive advantage. Our organization operates within the Retail, E-Commerce, and Consumer Goods ecosystem, managing high-volume stores, omnichannel strategies, customer experience frameworks, and performance-focused operational models.

We are seeking a Retail Manager who brings strategic thinking, operational discipline, and a passion for delivering exceptional in-store and omnichannel experiences. This leader will oversee daily retail operations, performance analytics, store profitability, workforce leadership, customer engagement, digital integration, and compliance standards across one or more major retail locations.

This role goes far beyond managing store associates—it is a high-visibility leadership position where the Retail Manager steers revenue strategy, leads people development, partners with cross-functional business units, and drives a culture of world-class service. The ideal candidate is a hands-on operator who understands modern retail dynamics and thrives in environments that require agility, precision, and continuous innovation.

Essential Duties and Responsibilities

• Lead full-store operations, including staffing, sales performance, merchandising, customer service, and loss prevention.

• Build store operating rhythms, setting daily/weekly execution standards that drive consistency and operational excellence.

• Analyze sales reports, operational KPIs, customer data trends, and inventory metrics to identify growth opportunities.

• Partner with Merchandising, Supply Chain, HR, and Marketing to execute omnichannel strategies and retail campaigns.

• Oversee workforce planning, hiring, onboarding, and performance management for store leadership and associates.

• Implement operational policies, compliance standards, safety procedures, and quality assurance frameworks.

• Ensure brand consistency across in-store displays, product presentation, customer interactions, and digital integrations.

• Lead store cost-management efforts, including labor budgeting, shrink control, and inventory optimization.

• Resolve high-impact customer escalations with a focus on retention, service quality, and satisfaction.

• Drive continuous improvement initiatives across store operations using data, insights, and customer feedback.

Job Qualifications and Requirements

• 7–10+ years of experience in retail management, store leadership, or retail operations.

• Proven track record leading high-volume or flagship retail locations.

• Strong expertise in workforce leadership, customer experience, merchandising, and operational control.

• Experience with retail analytics, POS systems, inventory tools, and omnichannel retail technologies.

• Strong understanding of retail P&L, sales forecasting, labor planning, and cost control.

• Exceptional communication and performance-coaching skills.

• Bachelor’s degree preferred; advanced retail certifications or management training programs are a plus.

Personal Capabilities and Qualifications

• Strong leadership presence with the ability to inspire, motivate, and develop high-performing teams.

• Highly organized, detail-oriented, and skilled at managing multiple priorities simultaneously.

• Strong analytical mindset with data-driven decision-making capabilities.

• Excellent customer empathy and the ability to build long-term loyalty.

• Confident problem-solver capable of navigating fast-paced, high-demand store environments.

• High emotional intelligence, professionalism, and composure in challenging customer-facing situations.

Strategic Support

• Support senior retail leadership in long-term planning, market expansion strategies, and customer experience innovation.

• Provide insights on store performance, customer trends, and merchandising opportunities to influence corporate decision-making.

• Ensure store execution aligns with broader company initiatives across marketing, operations, digital, and supply chain.

• Contribute to employee engagement strategies, retention planning, and management capability-building programs.

• Partner with Learning & Development to enhance store training and leadership pipelines.

Working Conditions

• Onsite leadership role in a high-volume retail location, with flexibility for hybrid administrative work.

• Requires regular weekend, holiday, and evening supervision as part of store leadership scheduling.

• Fast-paced environment with frequent customer interactions and operational demands.

• Collaboration across regional leaders, corporate teams, and cross-functional business units.

Job Function

• Retail Store Leadership

• Customer Experience & Engagement

• Workforce Development & Coaching

• Sales Planning & Operational Execution

• Merchandising & Inventory Optimization

• P&L Ownership & Business Performance Management

Compensation & Benefits

Total Compensation Range: $188,000 – $225,000 USD
(Combination of base salary + annual performance incentives + leadership bonuses)

Benefits include:

• Premium medical, dental, and vision coverage

• 401(k) with employer match

• Annual bonus + long-term incentive opportunities

• Leadership development and retail management advancement programs

• Generous PTO, paid holidays, and scheduling flexibility

• Employee discounts, retail perks, and wellness benefits

• Lifestyle, travel, and education assistance programs