Senior Manager of Operations

About the Role

At enterprise scale, operational excellence is the foundation that enables growth, customer trust, and financial performance. We are seeking a Senior Manager of Operations to lead critical operational functions within a complex, high-growth organization operating across multiple regions, systems, and delivery models.

This role is designed for an operations leader who thrives in environments where scale, complexity, and continuous improvement intersect. You will be responsible for optimizing end-to-end operational workflows, strengthening execution discipline, and ensuring that teams, processes, and systems are aligned to deliver consistent, high-quality outcomes.

Working closely with senior leaders across Technology, Finance, Product, and Customer-facing teams, the Senior Manager of Operations will translate strategic priorities into operational plans and measurable results. You will identify inefficiencies, implement scalable solutions, and drive performance improvements across cost, quality, speed, and reliability.

This is not a maintenance role. It is an opportunity to shape how operations run at scale, modernize operating models, and build the capabilities required to support long-term enterprise growth.

Essential Duties and Responsibilities

• Lead day-to-day operations across assigned business units, functions, or regions with accountability for performance outcomes.

• Design and implement operational strategies aligned with enterprise goals and growth plans.

• Drive continuous improvement initiatives to enhance efficiency, quality, and service delivery.

• Establish and monitor KPIs related to productivity, cost control, cycle time, and operational effectiveness.

• Partner with cross-functional leaders to align operational execution with product, technology, and customer priorities.

• Identify operational risks and implement mitigation plans to ensure business continuity.

• Oversee process documentation, standardization, and governance to enable scalability.

• Support workforce planning, capacity management, and resource optimization.

• Lead change initiatives to improve adoption of new tools, systems, and operating models.

• Mentor and develop operations leaders and frontline managers to build long-term capability.

Job Qualifications and Requirements

• 10–15+ years of experience in operations management, business operations, or operational leadership roles.

• Proven success managing complex operations within large, multi-site or global organizations.

• Strong understanding of operational excellence frameworks, process optimization, and performance management.

• Experience partnering cross-functionally with Technology, Finance, HR, and Commercial teams.

• Demonstrated ability to translate strategy into execution and measurable outcomes.

• Strong analytical skills with experience using data to drive decisions.

• Bachelor’s degree required; advanced degree preferred.

Personal Capabilities and Qualifications

• Strong operational mindset with a bias toward action and results.

• Highly organized, structured thinker comfortable managing complexity.

• Confident leader with the ability to influence without formal authority.

• Calm, decisive, and effective under pressure.

• Strong communicator who can align teams around priorities and execution plans.

• Continuous-improvement mentality with high accountability standards.

Strategic Support

• Partner with senior leadership to support enterprise planning and execution priorities.

• Provide operational insights that inform strategic decision-making and investment planning.

• Support transformation initiatives, system implementations, and operating-model changes.

• Enable alignment between operational execution and long-term business objectives.

• Contribute to leadership forums, reviews, and performance discussions.

Working Conditions

• A Hybrid work environment with collaboration across multiple locations and time zones.

• Regular interaction with senior leaders and cross-functional teams.

• Occasional travel to operational sites or corporate offices as needed.

• High-visibility role with meaningful influence on enterprise performance.

Job Function

• Operations Leadership & Execution

• Process Optimization & Continuous Improvement

• Performance Management & KPIs

• Resource & Capacity Planning

• Risk Management & Operational Governance

• Enterprise Operations Enablement

Compensation & Benefits

• Base Salary: $240,000 – $310,000

• Annual Performance Bonus

• Long-Term Incentive Plan (where applicable)

• Comprehensive Medical, Dental, Vision Coverage

• 401(k) with Competitive Company Match

• Leadership Development & Training Programs

• Wellness, Mental Health & Family Support Benefits

• Generous Paid Time Off + Company Holidays

Why Join Us

• Lead operations that sit at the core of a growing, enterprise-scale organization.

• Influence how strategy turns into execution across teams and systems.

• Work closely with senior leadership on high-impact initiatives.

• Build scalable operating models that support long-term growth.

• Join a company that values operational excellence as a competitive advantage.