About Us

We are a global organization powering high-scale technology, e-commerce operations, and intelligent supply chain ecosystems. Our teams support complex, fast-moving environments where digital platforms, operational excellence, and customer expectations intersect.

With operations spanning multiple regions and business units, our success is built on precision, agility, and innovation. We operate advanced fulfillment networks, digital service capabilities, operational control centers, and technology-driven workflows that serve millions of customers and partners.

We believe operations is not simply execution — it is a strategic engine that drives resilience, growth, service quality, and customer trust. Our Senior Operations Managers play a critical leadership role in shaping process excellence, performance management, and cross-functional collaboration across a high-impact enterprise environment.

Joining us means the opportunity to lead within a company that values data-driven decisions, continuous improvement, and operational innovation. As a Senior Operations Manager, you will influence strategic initiatives, manage multi-functional teams, and elevate operational performance across a global footprint.

Essential Duties and Responsibilities

• Operational Leadership: Oversee day-to-day operations across assigned business functions, ensuring productivity, quality, and service excellence.

• Performance Optimization: Drive KPI targets, workforce efficiency, and process improvements using Lean, Six Sigma, and operational best practices.

• Cross-Functional Management: Partner with Technology, Supply Chain, Customer Experience, HR, Finance, and Senior Leadership to support operational alignment.

• Data-Driven Decision Making: Utilize dashboards, analytics, and insights to identify issues, forecast needs, and optimize workflows.

• Team Development: Lead, coach, and develop high-performing teams, building a culture of accountability, innovation, and continuous improvement.

• Issue & Escalation Management: Lead root-cause investigations, implement corrective actions, and ensure operational continuity during disruptions.

• Project & Change Management: Oversee operational transformation projects, new system implementations, SOP rollouts, and scaling initiatives.

• Compliance & Risk Management: Maintain adherence to safety, regulatory, quality, and operational compliance standards.

Job Qualifications and Requirements

• 8+ years of progressive experience in Operations Management, Supply Chain, Logistics, E-Commerce, or Technology Operations.

• Demonstrated success in high-volume, fast-paced operational environments.

• Strong knowledge of Lean, Six Sigma, SOP development, resource planning, and operational metrics.

• Experience managing multi-site or distributed teams is highly preferred.

• Bachelor’s degree required; Master’s or MBA preferred.

• Proven ability to collaborate with senior leadership and cross-functional stakeholders.

• Strong analytical and problem-solving skills with expertise in dashboards, reporting tools, or operational systems.

Personal Capabilities and Qualifications

• Strategic thinker with the ability to translate goals into execution plans.

• Highly organized and detail-oriented with strong follow-through.

• Exceptional communication skills, with the ability to influence across all organizational levels.

• Resilient leader who thrives in fast-paced, changing environments.

• Strong people leadership skills with the ability to motivate and coach large teams.

• Energetic, proactive, and solution-focused problem solver.

Strategic Support

• Partner closely with the Director of Operations, VP of Operations, and cross-functional leadership to align operational goals with corporate priorities.

• Contribute to annual planning, operational forecasting, risk mitigation, and resource allocation.

• Support digital transformation, automation initiatives, and operational modernization efforts.

• Provide strategic insights through operational reports, dashboards, and performance analytics.

Working Conditions

• Remote role with occasional travel to operational hubs, leadership meetings, or process improvement workshops.

• Requires flexibility to coordinate with teams across multiple U.S. time zones.

• Fast-paced environment with shifting priorities and multiple parallel initiatives.

• High accountability with recurring executive visibility and stakeholder interaction.

Job Function

• Lead operational processes, workforce strategy, project execution, and continuous improvement initiatives.

• Oversee daily operational performance, escalation management, and cross-team alignment.

• Deliver operational excellence that supports organizational growth and customer satisfaction.

Compensation & Benefits

• Base Salary: $195,000 – $267,000

• Bonus Eligibility: Annual performance-based incentives

• Executive Benefits Package:

  • Medical, dental, vision

  • 401(k) / retirement plans

  • Paid executive-level PTO

  • Training & leadership development

  • Wellness & mental health programs

  • Remote work technology support

Why Join Us

• Impact: Play a central leadership role in scaling and refining global operations.

• Innovation: Work with advanced operational tools, automation, and data intelligence platforms.

• Growth: High-visibility role with opportunities for promotion into Director or VP-level operations leadership.

• Culture: Join a team that values operational excellence, continuous improvement, and empowered decision-making.

• Flexibility: Remote-first culture with strong autonomy and leadership support.

• Purpose: Help elevate operational performance for an organization impacting millions of customers worldwide.