About the Role

Our organisation operates within a dynamic retail ecosystem driven by digital commerce, customer experience platforms, supply chain networks, and high-performing multi-site operations. As consumer expectations continue to evolve, operational precision, brand consistency, and customer engagement remain central to long-term growth.

The Senior Retail Manager plays a critical leadership role overseeing store performance, workforce optimization, merchandising excellence, and customer service standards across a broad retail portfolio. This position steers operational strategy, enhances productivity, and ensures customer experience remains world-class across both physical locations and digital touchpoints.

This role is ideal for a results-oriented retail leader who thrives in complex environments, excels at partnering with cross-functional teams, and has a proven record of driving store growth, operational discipline, and profitability improvement.

Essential Duties and Responsibilities

• Lead operational strategy across retail stores, ensuring consistent execution of brand standards, merchandising, customer experience, and performance metrics.

• Oversee regional or national store networks, ensuring operational readiness, staffing optimization, and sales excellence.

• Drive store-level financial performance including revenue growth, cost management, labor productivity, and inventory control.

• Lead initiatives that modernize retail operations including digital integration, omnichannel workflows, and customer experience enhancements.

• Collaborate with Supply Chain, Merchandising, Marketing, HR, and Finance to align retail operations with organizational goals.

• Implement training, development, and leadership programs that elevate store manager performance and customer service capability.

• Monitor competitor landscape and retail trends to identify growth opportunities and mitigate risks.

• Manage operational audits, compliance reviews, safety standards, and quality assurance programs.

• Support new store openings, remodels, pilot programs, and store-of-the-future initiatives.

• Prepare and present performance dashboards and strategic recommendations to senior leadership.

Job Qualifications and Requirements

• 10+ years of progressive retail leadership experience, including multi-site or regional management.

• Proven success driving operational improvements, customer experience programs, and financial performance.

• Experience working in fast-paced retail environments (omnichannel, consumer goods, specialty retail, or big-box retail preferred).

• Strong understanding of merchandising, labor planning, store operations, and customer engagement strategies.

• Demonstrated ability to lead large teams, mentor store leaders, and build high-performance cultures.

• Proficiency with retail analytics, forecasting tools, performance dashboards, and workforce management systems.

• Bachelor’s degree required; advanced education in Retail, Business, or Operations is preferred.

Personal Capabilities and Qualifications

• Strategic mindset with strong operational acumen and the ability to balance long-term planning with day-to-day execution.

• Excellent communication and leadership abilities with a track record of influencing diverse teams.

• Highly analytical, data-savvy, and able to translate insights into actionable improvements.

• Customer-obsessed and committed to driving a consistent, high-quality retail experience.

• Resilient, adaptable, and effective in environments undergoing transformation and modernization.

• Strong problem-solving skills and ability to make decisions under pressure.

Strategic Support

• Provide insights to executive leadership regarding retail performance, customer trends, and growth opportunities.

• Support enterprise initiatives such as digital commerce integration, new brand launches, and expansion strategies.

• Advise on long-range operational planning, resource allocation, and workforce development.

• Partner with Finance to shape forecasting models, store performance targets, and budget oversight.

• Influence cross-functional decision-making related to merchandising, supply chain, and customer experience innovation.

Working Conditions

• Remote-first role with periodic travel to retail locations, leadership summits, and strategic workshops.

• Requires collaboration across various time zones and departments including Operations, Finance, HR, and Supply Chain.

• Fast-paced environment with high accountability for store performance, customer experience, and operational reliability.

• Role requires adaptability and strong situational leadership across multiple store environments.

Job Function

• Lead operational excellence across a multi-site retail portfolio.

• Strengthen workforce capability, store performance, and customer experience.

• Drive financial outcomes through strategic planning and consistent execution.

• Enhance retail modernization and omnichannel integration efforts.

Compensation & Benefits

• Base Salary: $275,000 – $323,000

• Annual performance bonus

• Comprehensive benefits package including:

  • Health, vision, dental & wellness programs

  • Retirement plan participation

  • Paid time off with remote work flexibility

  • Leadership training and professional development

  • Mental health and wellbeing resources

  • Technology & remote work support

Why Join Us

• Lead a major retail function with national-level impact and strategic influence.

• Work in a digital-first, innovation-driven environment shaping the future of retail operations.

• Collaborate with senior leaders on initiatives that directly impact customer experience and growth.

• Build high-performing store teams and strengthen operational excellence across the organization.

• Excellent career trajectory opportunities into VP of Retail, VP of Operations, or broader enterprise leadership roles.