Senior Vice President of Operations

About the Role

At enterprise scale, operations define whether strategy succeeds or fails. We are seeking a Senior Vice President of Operations to lead, modernize, and scale end-to-end operations for a complex, multi-business organization operating across regions, customers, and delivery models.

This role is designed for a senior executive who understands how to translate ambition into execution at scale. The SVP of Operations will own operational performance across the enterprise, ensuring the organization delivers reliably, efficiently, and profitably while adapting to rapid growth and market change.

As a core member of the executive leadership team, the SVP will partner closely with the CEO, COO, CFO, and technology leaders to drive operating-model excellence, productivity improvement, and service consistency. You will oversee operational strategy, performance management, and continuous improvement initiatives, while leading large, distributed teams through transformation.

This is not a day-to-day oversight role. It is a mandate to build operations as a durable, scalable enterprise capability, one that absorbs complexity, enables growth, and delivers predictable outcomes in high-stakes environments.

Essential Duties and Responsibilities

• Define and execute enterprise operations strategy aligned with long-term business objectives.

• Lead global operations across multiple regions, functions, and delivery models.

• Design and implement scalable operating models that support growth, efficiency, and quality.

• Establish enterprise-wide KPIs, dashboards, and performance governance.

• Drive continuous improvement initiatives focused on productivity, cost, and customer outcomes.

• Partner with Technology and Transformation leaders to automate and modernize operations.

• Ensure operational readiness for new products, market expansion, and organizational change.

• Manage operational risk, capacity planning, and service continuity.

• Build, mentor, and lead senior operational leadership teams.

• Report operational performance, risks, and improvement initiatives to executive leadership and the Board.

Job Qualifications and Requirements

• 18+ years of progressive leadership experience in operations, service delivery, or enterprise execution roles.

• Proven success leading large, complex, multi-region operations at scale.

• Strong understanding of operating-model design, performance management, and operational transformation.

• Experience partnering with C-suite leaders and Boards on execution and growth initiatives.

• Demonstrated financial acumen, including margin improvement and cost optimization.

• Bachelor’s degree required; advanced degree or MBA preferred.

Personal Capabilities and Qualifications

• Enterprise-level strategic thinker with disciplined execution mindset.

• Executive presence with credibility at C-suite and Board levels.

• Highly structured, data-driven, and outcomes-focused leader.

• Resilient decision-maker comfortable operating in high-pressure environments.

• Strong people leader who builds accountability, capability, and succession depth.

• Clear communicator who translates operational complexity into executive insight.

Strategic Support

• Serve as a trusted advisor to the CEO and executive leadership team on operational strategy.

• Support enterprise growth, scalability, and performance improvement initiatives.

• Partner with Finance on cost structure, margin management, and ROI tracking.

• Collaborate with Technology on systems modernization and automation.

• Support M&A integration, operational consolidation, and enterprise optimization efforts.

Working Conditions

• Hybrid executive work environment with global accountability.

• Regular engagement with executive leadership, regional leaders, and cross-functional partners.

• Periodic domestic and international travel to support operations and leadership alignment.

• High-visibility role with direct impact on enterprise performance and customer outcomes.

Job Function

• Enterprise Operations Leadership

• Operating Model Design & Execution

• Performance Management & Continuous Improvement

• Cross-Functional Delivery Enablement

• Operational Transformation & Scalability

• Risk, Capacity & Service Excellence

Compensation & Benefits

• Base Salary: $360,000 – $410,000

• Executive Annual Bonus Program

• Long-Term Incentive Plan (Equity / Performance-Based Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health & Family Support Programs

• Generous Executive PTO & Holiday Package

Why Join Us

• Lead operations at the heart of a global enterprise’s execution engine.

• Shape how the organization scales, performs, and delivers value.

• Partner directly with the CEO and Board on mission-critical priorities.

• Drive operational excellence that produces measurable, lasting impact.

• Build a legacy by creating systems and teams designed to endure.