About the Role

We operate within a sophisticated technology and digital environment powering large-scale platforms, enterprise workflows, customer ecosystems, and global operational networks. As the organisation grows, operational excellence, scalability, customer experience, and disciplined execution are core drivers of long-term success.

The Senior Vice President of Operations plays a critical leadership role in shaping how the organisation executes its mission—leading multi-functional operations, modernising systems, strengthening governance, and enabling predictable, high-quality performance across the business. This role is ideal for an operations executive who thrives in fast-moving environments and can drive both strategic transformation and day-to-day operational reliability.

You will partner closely with leaders across Technology, Product, Finance, Customer Operations, and Strategy to ensure alignment between enterprise direction and operational execution.

Essential Duties and Responsibilities

• Oversee end-to-end operations across multiple business units, ensuring performance, efficiency, and service quality.

• Lead organisational transformation programs, including digital acceleration, process optimisation, and operational governance.

• Build multi-year operational strategies to support growth, scalability, and service delivery excellence.

• Establish and manage operational KPIs, dashboards, risk frameworks, and performance measurement systems.

• Lead cross-functional teams responsible for delivery, service management, operations planning, and process improvement.

• Drive automation, workflow optimisation, and technology-enabled operational enhancements.

• Oversee budgets, cost structures, resource planning, and operational forecasting.

• Collaborate with Technology and Product to ensure operational readiness for new releases, capabilities, and go-to-market strategies.

• Strengthen internal communication, alignment, and accountability across operations teams.

• Mentor and develop operational leaders across multiple departments.

Job Qualifications and Requirements

• 15+ years of experience in Operations, Business Operations, Delivery Management, or Enterprise Leadership roles.

• Strong background in technology, SaaS, digital operations, or large-scale enterprise environments.

• Proven success leading teams across complex, multi-functional operating models.

• Expertise in process optimisation, operational strategy, and performance measurement.

• Strong financial acumen, including budgeting, forecasting, and operational cost management.

• Bachelor’s degree required; MBA or advanced degree preferred.

• Exceptional communication skills with experience presenting to executive leadership.

• Demonstrated success driving transformation and modernisation initiatives.

Personal Capabilities and Qualifications

• Strategic thinker with strong operational execution discipline.

• Highly analytical, structured, and data-driven decision-maker.

• Inspiring leadership presence capable of motivating and aligning large teams.

• Strong problem-solving ability with comfort navigating ambiguity.

• Ability to prioritise across complex environments and competing business demands.

• Collaborative partner able to influence cross-functional and senior stakeholders.

• Calm under pressure, resilient, and capable of managing high-stakes operational challenges.

Strategic Support

• Serve as a key operational advisor to the COO, CEO, and executive leadership team.

• Support multi-year corporate strategy and operational planning efforts.

• Drive enterprise initiatives including digital transformation, service expansion, and operational excellence programs.

• Guide investment decisions, operational roadmaps, and capability development.

• Provide insights into industry trends, performance risks, and future readiness.

Working Conditions

• Remote-first position within the United States with periodic travel for leadership summits, operations reviews, and strategic workshops.

• High-visibility role requiring close alignment with distributed teams and cross-functional business units.

• Fast-paced environment with expectations for precision, accountability, and operational excellence.

Job Function

• Lead enterprise operations, ensuring scalability, efficiency, and execution quality.

• Oversee operational strategy, governance, and performance systems.

• Drive cross-functional alignment around operational priorities and organisational goals.

• Guide operational initiatives that support growth, innovation, and customer experience.

Compensation & Benefits

• Base Salary: $378,000 – $455,000

• Annual executive performance bonus

• Eligibility for long-term incentive plans (equity, stock, or LTIP)

• Executive benefits package including:

  • Comprehensive health & wellness programs

  • Retirement plan participation

  • Paid executive leave

  • Leadership coaching and professional development

  • Remote-work technology support

  • Employee wellbeing and mental health resources

Why Join Us

• Operate at the highest levels of enterprise decision-making and operational strategy.

• Opportunity to lead large-scale transformation, digital evolution, and high-impact operational programs.

• Work within a modern, collaborative, remote-first environment.

• Strong executive visibility with influence over organisational direction and performance.

• Clear pathways for executive growth, including potential COO succession tracks.